Account Specialist

OneSource Document Management, a leader in the release of information (ROI) industry, is experiencing tremendous growth and seeking dynamic, customer service oriented, professional representatives to service our clients as Account Specialists.
 
Position Summary:
The Account Specialist serves as the primary point of contact at the client site while maintaining a strong client relationship.  The Account Specialist should be a proven take charger performer who is self managed, motivated and driven to consistently exceed client expectations.
 
Responsibilities:

• Work efficiently with internal Account Management group to ensure a smooth, timely, effective and productive workflow.
• Guarantees flawless delivery of release of information (ROI) services
• Ensures that all processes and procedures are being followed and quality standards are at a minimum being met per HIPAA guidelines
• Regularly communicate status of site work to client and internal teams
• Escalate any major issues to Account Director
• Work together with internal team to quickly resolve any issues that may arise
• Identify new business opportunities and report findings to Account Director

 
Requirements:

• Bachelor’s Degree
• Ability to work independently with a solution minded, and customer centric attitude
• Quality conscious and detail oriented with strong problem solving and organizational skills
• Must be dexterous and possess excellent computer proficiency skills
• Excellent interpersonal, verbal and written communication skills
• Must reflect professional image and demeanor
• Experience in health information management or release of information a plus