High School Internship 18.50/HR
Start Date: July 1st, 2024
Training Schedule: Sunday - Thursday, 10:30AM - 7:00PM

Location: 3920 Main St, Amherst, NY

This internship is for Students going into their Senior Year of High School

At A Glance
Spectrum is seeking a motivated customer service intern whose strengths include:

• Collaboration
• Learning
• Passion for technology
• Creativity

This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full-time, 7-week commitment starting July 1st, 2024, working full-time through summer. The internship will adjust to part-time hours (based on your availability) throughout your final year of high school with the expectation of working one weekend day per week.

Benefits Include:

• Professional development sessions
• Networking opportunities
• Mentorship opportunities

The Spectrum Internship Experience

You're a motivated rising high school junior enrolled in a high school in the Western New York area. You have clear aspirations and are seeking an internship program that will help you meet them.

What you can expect in this role

As a Spectrum Intern, you'll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting video repair issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively present and discuss Charter products and services.
• Convey an image of quality, integrity, and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints, and concerns.
• Remain current and knowledgeable on every aspect of supported product.
• Facilitate customer issue escalations to local management/support as required.
• Comply with company and call center policies and procedures.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
• Keep supervisor informed of any work-related concerns.
• Participate in professional skills development activities.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge
• Ability to read, write, speak, and understand English
• Ability to handle multiple tasks
• Organization and time management skills
• Excellent interpersonal skills
• Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
• Ability to work well in teams

REQUIRED EDUCATION

• 2+ years of high school experience
• Enrolled in a high school in the Western New York Area

RELATED EXPERIENCE
Satisfactory High School performance relative to attendance and grades

PREFERRED QUALIFICATIONS

• Related Work Experience
• Computer, electrical or management course completions

WORKING CONDITIONS

Normal office conditions

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.