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Account Manager
Amherst, NY
Job Description
Description
The Account Manager role acts as the point person for our clients. You'll be working with your accounts on a daily basis to ensure questions are answered, SLAs are being met, and driving home the customer experience. You'll serve as their logistics expert every step of the way, while also actively engaging and on-boarding new accounts throughout the entire sales cycle.
Here is what a typical day as an Account Manager looks like:
- Working alongside a group of passionate and energetic teammates at a high-growth company.
- Effectively researching and helping to generate lead lists for sales opportunities in the pipeline.
- Organizing HubSpot information gathered from our clients and managing your pipeline.
- Engaging new leads and working with them throughout the entire sales cycle.
- Proactively look for opportunities to improve and optimize the sales process.
- Quoting and booking freight shipments.
- Handling client's customer service calls/inquiries, returns, and claims submittals.
- Handling client's quotations for new services and account upgrades.
- Hitting revenue targets (quota carrying role).
Work Hours, Compensation, & Benefits
- 40 hours per week
- Retirement Plan
- Bonus Program
- Health insurance voucher
- Retirement plan (401k)
- Employee stock and equity programs available
Job Requirements
Required Skills / Qualifications:
- 2 years experience in sales, customer service or account management
Preferred Skills / Qualifications:
- experience in logistics/supply chain/inventory
- Communication and social skills.
- Understanding of CRM tools.
- High energy level.
- Organizational excellence and ability to multitask.
- Desire to learn sales.
- Computer literate with advanced skills.
- History of reaching & exceeding goals.
- Creative problem-solving skills.
- Ability to work independently and in groups.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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