At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

As an integral member of the Loan Operations Department, this position is mainly responsible for handling telephone inquiries from internal and external customers. Additionally, this role will review and complete research requests for all loan applications as well as process loan payoffs, and handling of Credit Bureau and billing disputes.

• Handle telephone inquiries and research requests from internal and external customers (ie. loan payoffs, payment history requests, billing disputes, and interest calculations) and perform appropriate follow-up tasks including ongoing communication with the requestor
• Handle Credit Bureau disputes within the allotted time frame
• Prepare letters to customers as appropriate
• Complete loan information requests from the government or other financial institutions
• Process all return mail for entire Loan Operations department
• Cooperate with other members of the department to achieve departmental goals
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion
• Provide assistance wherever necessary to help the Loan Operations Department and the bank in achieving their annual goals

• High School Diploma or GED required
• Professionalism
• Effective verbal and written communication skills
• Attention to detail
• Ability to multi-task
• Ability to work accurately in a time-sensitive environment
• Excellent computer and typing skills
• Research and problem solving skills
• Proficient in Word and Excel
• Prior experience in related field preferred