Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, we are on a continuous journey of discovery and development. It's this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
Quality Assurance Specialist
Diagnostic Laboratory of Oklahoma- Oklahoma City, OK Monday-Friday 8am-5pm, varied hours as needed
1. Support the internal inspection process of the business unit, associated laboratories and specimen collection sites to ensure compliance with applicable federal, state, and local regulations, College of American Pathologists (CAP) accreditation requirements and Quest Diagnostics standards.
2. Serve as a resource regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA '88) regulations
and CAP accreditation standards.
3. Coordinate appropriate licensure and accreditation as deemed by federal, state and local regulations.
Proficiency Testing
4. Assist and ensure enrollment and participation in proficiency testing for each test.
5. Coordinate the Validity Check program and Blind Samples resubmission program, if applicable.
6. Assist in maintaining a defined instrument to instrument, method to method, and laboratory to laboratory comparison process.
Quality Assurance/Quality Improvement
7. Support and assist on monthly Quality Assurance (QA) meetings.
8. Support each department's comprehensive Quality Improvement (QI) plan.
9. Assist in maintaining and monitoring Quality Assurance specific quality indicators.
10. Facilitate the preparation, distribution and review of the QA Manual.
11. Support the Corporate Quality Surveillance Program, Patient Results Distribution Program, Best Practice Team Initiative/Database Changes Verification Program and other monitoring programs specifically assigned by National Quality Assurance.
Quality Assurance Initiatives
12. Assist in the prompt and complete reporting of Reportable Quality Issues in compliance with the Standard Operating Procedure (SOP).
13. Assist in the complete tracking of revised reports in compliance with the SOP.
Required Knowledge:
Strong interpersonal communication skills--required
Demonstrated strong writing and composition skills--required
Demonstrated success in motivating team members to reach objectives--desirable
Strong influencing skills--desirable
Understands clinical laboratory operations--required
Able to effect Quality Improvement through problem solving skills and knowledge of quality tools--required
Able to manage change--required
Organization skills--required
Project management skills--required
Analytical skills--required
Technical skills--required
Computer skills--required
Able to function in a matrix organization--desirable
Multi-tasking skills-desirable
Knowledge of reference laboratory, rapid response laboratory and hospital laboratory operations and management.
Required Experience: Bachelors degree (chemical, physical, biological or clinical laboratory science or medical technology) required
Qualification as General Laboratory Supervisor as defined by CLIA '88-desirable
Special Requirement:
Some in-state travel required for management responsibilities with possible overnight inspections and out-of-state for corporate and CAP responsibilities. Must be available to work hours as needed to perform all duties.
Quest Diagnostics Job Description
Support and coordinate efforts that foster quality and ensure that all pre-analytical, analytical and post-analytical processes are consistent with our company values and mission.
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
Education:
Work Experience:
Competencies:
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All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.